Smart City Healthcare Services: Telehealth, E-prescriptions, And Preventive Care – By keeping these goals in mind when managing smart cities, city residents can be confident that progress is being made.
Many Canadians are excited about what Canada’s smart cities can offer, including improved services for government, health, energy and mobility.
Smart City Healthcare Services: Telehealth, E-prescriptions, And Preventive Care
To find out which services are most in demand (and to learn about the concerns associated with them), we surveyed more than 1,000 Canadians who live in cities.
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Since the Government of Canada launched the Smart Cities Challenge in 2017, there has been a growing conversation about smart cities in Canada, and smart cities themselves. More than 225 municipalities across the country have applied to become smart cities, using information technology systems to improve urban planning, public transport, smart waste management and general civic life.
Fast forward six years, and how are Canada’s smart cities now? What services do they offer and what services might be added in the future? ?
To help local governments get a clearer picture of how they can best continue to innovate with digital services, we surveyed more than 1,000 Canadians living in cities of 100,000 or more to find out what the public thinks about smart services. We investigated their expectations and how they are involved. City services. Scroll to the end of this article to learn more about our research methodology.
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Before going into the analysis of smart city services, let’s take a look at the definition of smart city.
A smart city is a place where digital and communication technologies are used to make traditional networks and services more efficient. These tools will improve information sharing and improve access to municipal services in a range of areas, from energy to democracy to sustainability.
The list of Smart Cities Challenge applicants includes major cities such as Toronto, Montreal and Calgary, but not all Canadians have up-to-date knowledge of smart cities. When asked about their knowledge of the concept, only 20% of respondents said they knew exactly what a smart city was. A quarter (25%) say they are familiar with the concept but not the name, and just as many (24%) say they have heard the name but don’t know what it means. I answered.
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Although the majority of respondents have vague knowledge about smart cities, awareness of this innovation is relatively low. Compared to other countries where this survey was conducted (Australia, France, Italy and the United Kingdom), Canadians were the least likely to be fully aware of this concept.
Tip for local authorities: To raise awareness of your smart city initiatives and get the most out of your services, you need to increase your communication efforts. Try to encourage citizen support for smart city services by providing updates and information through social media, email newsletters or your own website. Be sure to include information about how your service works, benefits and incentives.
Creating a campaign with a series of messages (which can be automatically scheduled and sent through your marketing software) is also a great way to ensure you reach the widest possible audience.
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Confusion around the topic of smart cities in Canada can stem from a lack of clarity about what services are needed to make a city “smart”. In reality, any service offered by a municipality that leverages technology to facilitate processes for citizens is a smart city service. Examples include registering to vote online and renting a city bike using a smartphone app.
Mobility services, smart payments and finance are the most common smart city services in Canadian cities. 65% of respondents said their cities are introducing smart mobility, such as electric vehicle charging stations, zero-emission transport and rentable bicycles and motorbikes. . A similar number of respondents claim that they have digital payment options at their disposal when accessing public services.
Smart city services exist to enable citizens to participate more effectively in government efforts. But are Canadians taking advantage of them?
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Even when such services are available, actual usage is lower than availability. For example, smart mobility services are one of the most accessible tools, with nearly two-thirds of respondents saying they are freely available. However, less than a third (29%) of city residents with access to mobility services use them to get around.
Of course, just because citizens have access to digital services does not necessarily mean that they should. Some services are universal, such as online education, which is best suited to those currently studying or graduating, and security services, which are likely to be used by local government protection agencies.
However, low service uptake is not ideal for municipalities that invest time and money in offering these opportunities. Accelerating the introduction of accessible services will be critical to service delivery, so that investments are used effectively and citizens can make the most of the smart city lifestyle.
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Tip for local governments: Getting the word out about new city services is critical to getting residents on board, but their comfort level with technology can also play a role. Digital inclusion must be implemented to ensure that citizens have access to accessible services. According to 49% of respondents, the best way to encourage the use of smart city services for all citizens is to provide free training on how to use digital tools, including the use of learning management systems (LMS). It is said that it can be implemented.
When asked about their hopes for Canada’s future smart cities, nearly half (49%) of respondents said health-related services should be the focus. The 2021 telemedicine survey found that most telemedicine users had a positive experience and wanted to continue using it. Many believed that telehealth services could be improved by implementing AI tools.
As Canada’s healthcare system faces challenges since the pandemic, many Canadians seem to believe improvements are needed to promote digital health options in smart cities.
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Therefore, with the housing market growing rapidly since 2020 (in addition to available real estate technology), 36% of Canadian respondents believe that housing and urban planning is a priority for future smart city development. No wonder we think it should be.
However, gathering data from the public to advance these efforts must be done with caution. In order for any of these programs to work, you must share personal, financial, and medical data. 62% of Canadian respondents believe that lack of data protection is the most common challenge in smart city development, so ensuring that information is secure must be a priority for every smart city out there.
Tip for local authorities: Compliance with data protection laws is of the utmost importance not only for businesses, but also for local authorities. Under the Personal Information Protection and Electronic Documents Act (PIPEDA), there are many requirements that data collectors must follow, and there may be additional guidelines depending on your state. This is where Canadian-made compliance software can help. , to help you comply with the laws that apply to your city.
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When it comes to cybersecurity issues around data sharing, most respondents believe that companies should take steps to limit the sharing of personal data with other companies. The more devices that store data, the more likely it is that data misplacement or compromise will occur. The Canadian Security Intelligence Service (CSIS) has also released a report saying that smart cities can address these risks.
Citizens believe other measures should be taken to protect sensitive data, with 56% believing more money should be invested in cyber security and 55% saying smart city services should ensure the minimum amount of data I believe should be collected. However, this does not indicate a lack of trust in local authorities to protect citizen data. In fact, respondents are more willing to share data with local authorities than with private companies.
While it’s great that so many Canadians trust their municipalities with their personal information, a lack of trust in private companies can create problems. Smart Cities authorities often partner with private entities that can provide the technological infrastructure and products that smart cities need to deliver their services.
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For example, Bike Share Toronto has partnered with the private company Shift Transit, and Vancouver uses the private company’s app Alertable to notify residents of major local emergencies.
To allay concerns about who owns the data, smart cities must openly address citizen concerns. Respondents were most concerned about cyber-attacks and data breaches, with 70% saying they were “somewhat” or “very” concerned. In addition, 65% are equally concerned about the possibility of fraudulent surveillance, and 57% are equally concerned about their data being sold for marketing purposes.
Tip for local authorities: Data collection policies must not only comply with privacy laws, but also ensure online security. There are many different types of cybersecurity software that can protect your organization’s technology infrastructure. All you need is to know how to find the right software. It is important to have an incident plan in place in case a malicious party crosses the force field.
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For 35% of Canadians surveyed, sustainable cities are the most important aspect of delivering smart city services, and 35% believe that the technologies used in smart cities will make cities greener. , we believe it should help reduce waste.
Many of the services mentioned above can improve the sustainability of smart cities.
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